Xeno Robotics

At XENO Robotics we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website, products, and services.

By accessing our website or using our services, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping details, provided when creating an account, purchasing products, or contacting us.

Technical Information: IP address, browser type, operating system, and usage data collected automatically via cookies or analytics tools.

Payment Information: Processed securely through third-party providers; XENO does not store sensitive financial details directly.

How We Use Your Information

Your information is used to:

Process and fulfill orders placed through the XENO Shop

Provide customer service and respond to inquiries

Improve website functionality, performance, and security

Notify you about updates, promotions, or changes in services (with your consent)

Comply with regulatory and legal obligations

Data Sharing and Disclosure

We do not sell your personal data. We may share limited information with:

Service Providers: Logistics, payment processors, and IT partners necessary for delivering services

Legal Authorities: When required by law or regulatory obligations

All third-party service providers are contractually obligated to handle your data securely.

Cookies and Tracking

We use cookies and similar technologies to:

Enhance your browsing experience

Remember preferences and improve functionality

Collect analytics to improve services

You may disable cookies in your browser settings, but certain website features may not function properly

Data Security

We implement robust security measures to protect your data, including encryption, secure servers, and limited access controls. However, no online transmission can be guaranteed 100% secure.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you

Request corrections or deletion of your personal information

Withdraw consent to marketing communications

File complaints with relevant data protection authorities

To exercise your rights, contact us at support@xeno.ae.

International Data Transfers

As XENO operates in Dubai and maintains warehouse operations in China, your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data.

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

XENO Robotics

Dubai World Trade Center (Office – TBA)

Email: support@xeno.ae